Client Coordinator

Why You Want to Work Here: 

Responsibilities:

• Serve as the primary point of contact for clients, responding to calls and emails with empathy and understanding.
• Provide information about services and ensure clients feel supported throughout their transition.
• Coordinate and plan moves, considering client preferences, timelines, and logistical needs.
• Schedule packing, transportation, and move-in assistance to ensure smooth execution.
• Build and maintain relationships with retirement communities and relevant partners.
• Coordinate logistics such as parking, elevator reservations, and other arrangements with communities.
• Relay move details to the team to ensure efficient execution.
• Maintain consistent communication with the team throughout the move process.
• Follow up with clients after their move to ensure satisfaction and address any concerns.
• Attend networking events (as desired) to promote services and build connections.
• Keep accurate and up-to-date records of client info, schedules, and communication logs.

Qualifications:

• Demonstrated experience in customer service, preferably in a fast-paced setting.
• Exceptional verbal and written communication abilities.
• Strong organizational skills with attention to detail.
• Capable of multitasking and prioritizing tasks efficiently.
• Empathetic, patient, and genuinely motivated to support seniors and their families.
• Basic knowledge of computer applications (email, calendar, CRM software).
• Able to work both independently and as part of a team.