Operations Assistant

Overview:

Responsibilities:

• Invoicing and Accounting Support:
  • Review and verify job details before generating invoices.
  • Utilize various software platforms to create and send invoices according to customer specifications.
  • Ensure invoicing is accurate and timely, meeting customer and company standards.
• Follow-up on Payments:
  • Proactively reach out to customers for payment follow-ups.
  • Provide excellent customer service during payment discussions, ensuring a professional and positive interaction.
  • Handle customer concerns or pushbacks effectively, maintaining strong communication and customer relations.
• Payment Processing and Data Entry:
  • Receive payments and accurately enter them into the office management system.
  • Maintain organized records of all transactions.
  • Address and resolve any discrepancies or issues with payments in a timely manner.
• General Operational Support:
  • Assist with other operational tasks as needed, such as scheduling, tracking inventory, or supporting team members.
  • Collaborate with different departments to ensure smooth workflow and process improvement.
• Opportunities for Growth:
  • Support additional operational roles and projects as needed.
  • Take on more responsibilities within the company, with the potential for career advancement.

Qualifications:

• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a high degree of accuracy in data entry and invoicing.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-service-focused, with the ability to handle challenging situations diplomatically.
• Proficiency with Microsoft Office Suite; experience with invoicing software is a plus.
• Experience in accounting or finance-related roles is a plus, but not required.