Membership Associate

Responsibilities of the Membership Associate:

• Respond to member and customer inquiries via phone, email, and fax
• Troubleshoot issues related to membership, billing, education access, and product orders
• Maintain and update member records in the association management database (training provided)
• Process membership applications and renewals
• Provide support for educational platform access, continuing education credits, and product fulfillment
• Assist with list reconciliation, data cleanup, and other administrative projects
• Collaborate with internal departments to resolve member questions
• Create and maintain standard operating procedures for customer service tasks
• Handle fulfillment issues including missing journal issues and product delivery follow-up

Qualifications of the Membership Associate:

• High School diploma required; Associate’s degree preferred
• 1–3 years of customer service, administrative, or data entry experience
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Excellent attention to detail and organizational skills
• Customer-focused mindset with a positive, flexible attitude
• Ability to learn new systems and adapt to changing priorities