Why You Want to Work Here
This is a great opportunity to join a 1,000+ member non-profit trade association located in the suburbs of Washington, D.C. The mission of the Association is to promote benefits through advocacy, education, and networking. This position is responsible for customer service activities in support of various programs. A qualified candidate is expected to promote and foster a team-based work environment; maintain a positive and professional disposition; and demonstrate flexible and efficient time management skills including the ability to prioritize work assignments, handle stress, and consistently report to work on time prepared to perform the duties of the position.
Responsibilities of the Customer Service Coordinator
- Analyze insurance documentation
- Perform data entry of information received daily
- Set-up new accounts and process changes to existing accounts
- Conduct outreach to customers to request additional information relating to accounts
- Perform account research for specific customers
- Conduct monthly collection calls related to outstanding fees
- Provide telephone coverage and support for customer service inquiries
- Conduct ongoing monthly outreach to program users to improve customer service experience
- Assist with daily workload and inquiries associated with other Information Service programs, as needed
- Assist with other duties as required within the department
Qualifications of the Customer Service Coordinator
- Associates degree required
- 1-3 years of customer service work experience
- Organized and conscientious self-starter
- Ability to prioritize and complete tasks in an efficient and timely manner
- Strong computer and database management skills
- Strong aptitude for written and verbal communication
- Excellent interpersonal and customer service skills
- Accurate data entry skills
- Experience in web-based environments
- Must be dependable and a team player
(Hybrid)
$45k-$50k
Full-Time
