Position Description:
This role reports to the Executive Vice President (EVP) and requires strong communication, organizational, and project management skills. The ideal candidate will be self-motivated, detail-oriented, and capable of managing priorities in a dynamic environment. The position involves providing both administrative support to the EVP and customer service in a collaborative, team-oriented office setting.
Key Responsibilities of the Certification Coordinator:
- Oversee individual certification and recertification processes as directed by the EVP.
- Track and administer continuing education courses and self-study programs.
- Assist with maintaining certification program procedures, policies, and documentation.
- Provide general office support, including customer service for current and prospective certification holders.
- Manage and execute accreditation programs as needed.
- Maintain and manage certification records in the organization's database.
- Troubleshoot issues and support users with database-related queries.
- Ensure data security and respond to any system-related issues.
- Analyze trends and produce reports on certification data.
- Contribute to additional projects and tasks as assigned by the EVP.
Qualifications of the Certification Coordinator:
- Bachelor’s degree preferred.
- Minimum of two years’ experience in certification program management or a related field.
- Proficiency in managing databases and Microsoft Office programs (Word, Excel, PowerPoint).
- Ability to maintain confidentiality and a professional demeanor.
- Strong teamwork and problem-solving skills, with the ability to work both collaboratively and independently.
- Excellent written and verbal communication skills, with a customer-focused mindset.
- Detail-oriented with strong organizational skills and the ability to meet deadlines.
Onsite; Gaithersburg, MD
Standard Business Hours
$45,000-$50,000
